SATISFACTION GUARANTEED
Items may be exchanged for in-store credit within 30 days from the date of purchase. Merchandise must be in Original and Unworn condition and accompanied by Original receipt, gift box, warranty cards, certificates and explanation booklets intact. In the rare case that we offer a full return you may be subject to RESTOCKING & ADMINISTRATION FEES. All discounted items are final sale. Closeout Sale items, Estate jewelry, special orders, layaway purchases, modified and/or custom design pieces (including ring sizing) and loose diamonds/gemstones, body jewelry, jewelry parts are FINAL SALES, NON-RETURNABLE/EXCHANGEABLE. Store Credits, Gift Cards and Reward Cards are not redeemable for cash.
WORKMANSHIP GUARANTEE
Lanka Jewels warrants your jewelry against defects in materials and workmanship under normal use for ONE (1) YEAR from your date of purchase (“Warranty Period”). If any defects are found during the Warranty Period, Lanka Jewels will provide all necessary repairs free of charge. The following are not considered a defect and as such are excluded from free repairs: rhodium plating, soldering, chain soldering, special finish requests, re-casting, any lose of brilliance, and, in the case of earrings, earring back replacements due to loss. The Warranty does not cover your Lanka Jewels where the defect:
(a) is caused by normal wear and tear or is otherwise due to normal aging arising from use.
(b) is attributable to repair, service, or alteration performed by anyone other than Lanka Jewels.
(c) is attributable to abuse, accident, misuse, mishandling, and contact with chemicals, fire, or(d) is attributable in whole or in part to use of the jewelry outside of the indented uses prescribed by Lanka Jewels.
(d) relates to rhodium plating of white gold jewelry.
White gold is rhodium plated to enhance its appearance and this plating is not permanent and will require further plating to maintain the enhanced appearance.
LIFETIME PROTECTION AGAINST LOSS
If due to a manufacturer’s defect your original diamond is lost from its original mounting, and is in the opinion of Lanka Jewels in good condition and you have brought your jewelry in for Semi-Annual Inspection. Lanka Jewels will replace your lost diamond free of charge on any one occasion, (ONCE) during the life of your jewelry. Presentation of this validated certificate is required. This Lifetime Guarantee does not cover theft, mysterious disappearance, loss or damage caused by everyday wear or act of god. We recommend that you insure your jewelry against unforeseen circumstances and consider blanket jewelry coverage on your homeowner’s policy.To maintain its validity, our Lifetime Guarantee requires a semi-annual six(6) month inspection at which time we will professionally clean your jewelry piece and check settings, free of charge. All repairs recommended as a result of these inspections must be completed by Lanka Jewels to maintain this benefit.
