No, you don’t need an account to place an order. You can simply proceed as a Guest user, allowing you to place your order quickly without the need to create or log into an account. This makes the ordering process fast and convenient, especially if you’re looking for a one-time purchase or prefer not to register.

We're unable to accept returns on engraved, or any other personalized items, as we’ve customized these pieces especially for you.

Items purchased from our clearance or discounts section are eligible for exchange or credit note only.

To place an online order, start by browsing through the items on the website. Once you find a product you want, click on it to view more details and then select the option to add it to your cart. When you’re ready to finalize your purchase, go to your cart to review your selected items. From there, proceed to the checkout page, where you can provide your payment information to complete the order.

There are two different ways to make a return:

Online returns

Fill out the web form for returns and exchanges

• Complete the return form and indicate the products you are going to return, giving your order number and postal code. Follow the indicated steps.
• Prepare your package
  Pack the items you want to return in a box in good condition and which is securely sealed. Please ensure to properly address your package. For security purposes, do not write Lanka Jewels anywhere on the outside of your package. Write Service Center, 346-32555 London Avenue, Mission, BC V2V6M7. Lanka Jewels is not liable/responsible for any lost or returned packages sent not completely sealed or taped.
• Once you have prepared your package, bring it to your closest Canada Post service location. 
• After receiving your package, we’ll approve your return if everything is in its original, unworn, unaltered condition. We aim to process all returned orders within 15 business days on receiving your package, however this may take up to 30 working days during the busier times of the year or even your financial institution.

In-store returns

• Go to one of our Lanka Jewels store at 346-32555 London Avenue, Mission, BC V2V6M7.
• Return the items in store
  The items need to be in the original package, with their original invoice and be in their original, unworn, unaltered condition.
  *For both options, make sure to have your return dropped off within 30 days from when you receive your order to receive your refund.

Returns will not be processed for any unauthorized, improperly packaged, or non-insured packages and will be returned to the sender. Items that have been damaged in any way cannot be accepted for return.

If you have any issues, please call 604-826-5766 or email us at info@lankajewels.ca

We aim to process all returned orders within 5-7 working days, however this may take up to 30 working days during busier times of year and due to your financial institution.

All refunds will be credited back to the original payment method.

After 30 days from when you receive your order, items are ineligible to be returned or exchanged. We won’t be able to process the return or exchange if you are outside of your return window.